FREQUENTLY ASKED QUESTIONS
Executive Club
How do I claim missing Avios or Tier Points on flights or other purchases?
When do my Avios expire? How can I stop them expiring?
How do I reset my login details?
How do I review and update my personal information?
back to topBaggage
How much baggage can I check in?
How much hand baggage can I carry on?
What can I put in my hand baggage?
How do I arrange to carry extra or overweight baggage?
back to topBookings
How can I choose my seats for a flight?
How can I correct a mistake with one of the names in my booking?
How do I change the date or time of my flights?
How do I cancel a booking?
back to topGetting ready to fly
Do I need a visa for my journey?
Does my passport need to be valid for a certain length of time after my trip?
When should I check in? What ways can I check in?
How can I find out about the safety of my destination?
back to top